Careers

Meaningful work. Real results. A team that has your back.

At First Step House, the work is demanding and deeply meaningful. Every role contributes to helping people achieve recovery, housing, and stability. We hold ourselves accountable to outcomes, but we also look out for each other.

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Valor GPD Case Manager
Salt Lake City, Utah, United States - 84108
Description

FIRST STEP HOUSE

We help people build lives of meaning, purpose, and recovery.

Salt Lake City, Utah | firststephouse.org

Valor GPD Case Manager

36-Hour Work Week | $46,353.60 Annual Salary

IS THIS YOU?

This role isn't for everyone.

The veterans we serve have often been failed by multiple systems before they arrive at Valor House. Many are navigating homelessness, serious mental illness, substance use disorders, chronic medical conditions, legal challenges, or all of the above.

You're the type of person who doesn't give up on people when things get complicated.

You know that housing is more than a roof over someone's head. It's stability. It's dignity. It's the foundation for recovery.

You enjoy building relationships with people who may be skeptical of services at first. You can balance empathy with accountability. You know how to navigate community resources, solve problems creatively, and celebrate small victories that eventually become life-changing outcomes.

Most importantly, you believe that every veteran deserves the opportunity to build a meaningful life after service.

If that sounds like you, keep reading.

WHY VALOR HOUSE?

Valor House serves veterans and former service members experiencing homelessness or housing instability. We are proud to operate Utah's only Grant and Per Diem (GPD) program serving female veterans while also providing services for male veterans through multiple housing and support programs.

As a Valor GPD Case Manager, you'll work alongside a dedicated multidisciplinary team helping veterans secure housing, increase income, access healthcare, connect with benefits, and move toward long-term independence.

Unlike many case management positions, you'll have a manageable caseload and the support needed to do meaningful work rather than simply checking boxes.

YOU MIGHT BE A FIT IF...

  • You believe housing is the foundation for recovery.
  • You enjoy helping people navigate complex systems and remove barriers to success.
  • You remain calm and solution-focused during crises.
  • You are skilled at building trust with individuals who may be hesitant to engage.
  • You understand that progress isn't always linear and can celebrate small wins.
  • You want your work to have a visible impact on the lives of veterans every day.

WHAT YOU'LL DO

  • Conduct assessments and identify barriers to housing and self-sufficiency.
  • Develop individualized service plans that reflect each veteran's goals and strengths.
  • Assist veterans with securing and maintaining permanent housing.
  • Support veterans in accessing VA benefits, Medicaid, SNAP, SSI/SSDI, and other resources.
  • Connect veterans with healthcare providers, behavioral health services, employment programs, legal resources, and community supports.
  • Collaborate closely with the Valor House team, VA partners, and community organizations.
  • Advocate for veterans when barriers arise.
  • Use Motivational Interviewing and trauma-informed approaches to foster engagement and recovery.
  • Provide life-skills coaching focused on budgeting, employment readiness, independent living, and community integration.
  • Complete accurate and timely documentation in HMIS and the electronic health record.
  • Participate in case conferences, program reviews, and quality improvement activities.

WHAT YOU BRING

Education & Licensure

  • Valid Utah Driver's License and insurability (required)
  • CPR/AED Certification (required)
  • Ability to complete annual suicide prevention training (required)
  • Ability to complete SOAR training after hire (required)
  • Utah Social Service Worker (SSW) license (preferred)
  • Case management experience (preferred)
  • Experience serving veterans (preferred)
  • Experience working with homelessness, serious mental illness, and/or substance use disorders (preferred)
  • Knowledge of housing programs, community resources, and public benefits (preferred)

WHAT WE OFFER

  • Standardized 36-hour work week
  • $46,353.60 annual salary
  • Robust paid time off program
  • 15 paid holidays annually, including your birthday
  • 401(k) employer match
  • Annual merit increase opportunities
  • Annual bonus opportunities
  • Medical, dental, vision, and life insurance
  • Mission-driven work that changes lives
  • Supportive and collaborative team culture

ABOUT FIRST STEP HOUSE

First Step House is a nonprofit organization dedicated to helping individuals build lives of meaning, purpose, and recovery. Through evidence-based housing, treatment, healthcare, and employment services, we help people overcome barriers and create lasting change.

Our culture is grounded in integrity, transparency, accountability, humility, compassion, altruism, and positive proactivity. We strive to create an environment where both clients and employees can thrive.

 

To learn more about our organization, visit: www.firststephouse.org

For employee testimonials and additional opportunities: https://firststephouse.org/employment-opportunities/

First Step House is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.

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Why Join First Step House

  • Mission With Measurable Impact — Your work helps people rebuild their lives.
  • Culture of Accountability — We track outcomes and share responsibility for success.
  • Support & Growth — A team-based environment with real opportunities to advance.
  • Recognized Excellence — Named a Top Workplace in Utah.

Benefits for Full-Time Employees

  • 36-hour work week
  • Robust paid time off (enhances with tenure)
  • Medical, dental, vision, and life insurance
  • 15 paid holidays annually (including your birthday)
  • 401(k) employer match (up to 5%)
  • Annual merit increase and annual bonus

Culture Statement

Our culture is defined by commitment and results. This is a place for people who want their work to matter — and who thrive where expectations are high and impact is real.

What Our Employees Say

There are days that the job is hard, but I think the reward outweighs how hard the job is. The reward of seeing people smile, seeing people come to the front desk and say, ‘thank you guys for everything you do –you’ve really helped me for the day.’

First Step is a great place to come if you truly want to feel like you’re making a difference. It’s really awesome coming to work everyday knowing that I’m valued and that I’m cared for and that not just my work life is important but overall.

Not only does First Step invest so much in their clients and wraparound services to set them up for success, but they do the same with employees. They give us generous time off and really encourage good like work-life balance which is so needed in this field.

I work at First Step House because I feel valued and feel like I’m giving back to my community.

The things I like most about First Step House and my job are that I get to see clients come into the building with no hope at all, and I get to watch them go from no hope to having all the hope in the world, a place to live, a job, and having a fresh life.

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 If you want your work to mean something, you’re in the right place.
Join a team that shows up for each other and the people we serve.