Supportive Housing Program Assistant

Salt Lake City, UT | Full-Time | 36-Hour Work Week
$50,000–$55,000 annually

Make an Impact Every Day

At First Step House, we believe everyone deserves the opportunity to build a life of meaning, purpose, and recovery. As a Supportive Housing Program Assistant, you'll play a vital role in supporting two Permanent Supportive Housing programs that serve individuals who have experienced homelessness, substance use disorders, and co-occurring mental health conditions. You'll help keep both programs running smoothly by providing essential administrative support, coordinating services, and ensuring residents and staff have the resources they need to thrive. Your work will directly contribute to helping individuals find stability, independence, and long-term success.

If you're organized, compassionate, and enjoy supporting both people and programs, this is an opportunity to make a real difference while working alongside a dedicated multidisciplinary team.

Why You'll Love Working Here

Forget the traditional 40+ hour work week! We offer a 36-hour work week so you can enjoy more balance while building a meaningful career.

What We Offer

• Starting salary of $50,000–$55,000 annually
• Flexible daytime schedule
• Robust paid time off that grows with your tenure
• 15 paid holidays each year, including your birthday
• 401(k) with employer match up to 5%
• Annual merit increase opportunities
• Annual bonus opportunities
• Medical, Dental, Vision, and Life Insurance
• A collaborative team dedicated to changing lives

What You'll Do

As the Program Assistant, you'll help keep our Supportive Housing program running smoothly while ensuring residents and staff receive the support they need. Your work will directly contribute to helping individuals build stable, independent lives.

Responsibilities include:

• Partnering with two Program Managers to coordinate day-to-day program operations
• Operating from two separate program locations in Salt Lake City
• Conducting resident intake appointments and completing admission paperwork
• Managing referrals, eligibility verification, and program waitlists
• Coordinating communication with community providers and partner agencies
• Scheduling appointments and meetings for clinical staff
• Assisting residents, providers, and community partners by phone and email
• Preparing reports, maintaining files, updating spreadsheets, and organizing program documentation
• Requesting and tracking required assessments for program compliance
• Supporting care coordination meetings and documenting meeting notes
• Maintaining compliance with HIPAA and 42 CFR confidentiality requirements
• Collaborating with case managers, counselors, peer support specialists, nursing staff, and other team members
• Modeling professionalism, respect, and recovery-oriented values in every interaction
• Assisting with trainings and other administrative projects as needed

What We're Looking For

• Bachelor's degree in Business, English, Social Work, or a related field
• Strong organizational and communication skills
• Ability to manage multiple priorities in a fast-paced environment
• Proficiency with Microsoft Office, including Word and Excel
• Experience working with individuals experiencing mental health challenges, substance use disorders, or homelessness is preferred

Join Our Mission

This role is ideal for someone who enjoys creating order behind the scenes while making a meaningful impact in the lives of others. Every spreadsheet you update, every intake you coordinate, and every phone call you answer helps someone move one step closer to stability and recovery.

If you're looking for work that matters, we'd love to meet you.

For more information about our non-profit organization, you can visit our website at www.firststephouse.org

For more details on testimonials, simply follow the link below and scroll to the bottom. https://firststephouse.org/employment-opportunities/

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or status as a protected veteran.