At First Step House, the work is demanding and deeply meaningful. Every role contributes to helping people achieve recovery, housing, and stability. We hold ourselves accountable to outcomes, but we also look out for each other.
FIRST STEP HOUSE
We help people build lives of meaning, purpose, and recovery.
Salt Lake City, Utah | firststephouse.org
44 North Case Manager
We are seeking a compassionate, motivated, and recovery-oriented Case Manager to join our 44 North team. This role provides an opportunity to support individuals experiencing serious mental illness and co-occurring conditions as they work toward housing stability, recovery, and community integration.
As a 44 North Case Manager, you will play a vital role in helping residents maintain stable housing, access community resources, develop life skills, and achieve their self-identified goals. You'll work alongside a multidisciplinary team dedicated to providing person-centered, trauma-informed, and recovery-focused services.
Salary: $47,280.72 annually
Enjoy a 36-hour work week while maintaining full-time benefits.
Schedule: Dayshift | 9-hour shifts
15 Paid Holidays Annually - Including Your Birthday
Robust Paid Time Off Program
401(k) Employer Match up to 5%
Annual Merit Increase & Bonus Opportunities
Medical, Dental, Vision & Life Insurance
Mission-driven work that changes lives
Supportive and collaborative team culture
44 North provides supportive housing and recovery-focused services to individuals living with serious mental illness and co-occurring conditions. Our team utilizes Housing First, trauma-informed, strengths-based, and recovery-oriented approaches to help residents build stability, independence, and long-term success.
Residents receive individualized support through case management, life skills development, community integration activities, and connections to healthcare, employment, education, and other essential resources.
As a 44 North Case Manager, you'll provide comprehensive case management and supportive services designed to help residents thrive in the community.
Collaborate with residents to identify needs and develop individualized service plans
Meet regularly with residents to review goals, progress, and evolving needs
Support residents in maintaining housing stability and complying with housing requirements
Assist residents with housing recertifications and required documentation
Connect residents to healthcare, employment, education, benefits, and community resources
Assist residents in obtaining and maintaining eligibility for Medicaid, SNAP, and other benefits
Provide client advocacy and support navigation of complex systems
Utilize assertive outreach and engagement strategies to encourage participation in services
Develop and facilitate life skills groups
Coordinate transportation for appointments, community activities, and special events
Support resident participation in activities that promote independence and community engagement
Utilize motivational interviewing techniques to support self-directed recovery goals
Apply Housing First, trauma-informed, and strengths-based approaches in all interactions
Maintain accurate and timely documentation in KIPU, HMIS, Azure, and other required systems
Complete case notes, assessments, care plans, and related documentation within required timeframes
Ensure compliance with HIPAA, 42 CFR Part 2, and organizational policies
Complete HRSS documentation, billing requirements, and fund requests as applicable
Maintain organizational productivity and documentation standards
Collaborate effectively with clinical, housing, medical, and community partners
Participate in team meetings, supervision, and required trainings
Assist the Program Manager with administrative and program support tasks as needed
Serve as a positive role model through professional, recovery-oriented interactions
Build meaningful relationships with residents and support their recovery journey
Help individuals maintain stable housing and improve quality of life
Work within a supportive multidisciplinary team
Utilize evidence-based engagement strategies including Motivational Interviewing
Make a direct impact on reducing homelessness and improving community integration
Join a mission-driven organization dedicated to changing lives
Bachelor's Degree in a human services-related field
Active Utah Social Service Worker (SSW) license
Case management experience
Strong interpersonal, communication, and problem-solving skills
Ability to work effectively with individuals experiencing serious mental illness and co-occurring disorders
Strong organizational skills and attention to detail
Ability to document services accurately and professionally
Proficiency with Microsoft Office and electronic documentation systems
Reliable attendance and punctuality
Experience working with individuals experiencing serious mental illness
Experience with substance use disorders
Experience working with individuals experiencing homelessness
Familiarity with Housing First and recovery-oriented models of care
Experience facilitating groups and community-based services
Familiarity with KIPU and HMIS systems
The ideal candidate is:
Recovery-oriented and strengths-based
Trauma-informed and person-centered
Skilled at building rapport with individuals who have complex needs
Organized and detail-oriented
Collaborative and team-focused
Comfortable working both independently and as part of a multidisciplinary team
Passionate about helping individuals achieve stability, independence, and meaningful recovery
At First Step House, every day is an opportunity to make a lasting impact. Join a team that believes recovery is possible and works tirelessly to help people build lives of meaning, purpose, and recovery.
To learn more about our organization, visit: www.firststephouse.org
For employee testimonials and additional opportunities: https://firststephouse.org/employment-opportunities/
First Step House is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.
Our culture is defined by commitment and results. This is a place for people who want their work to matter — and who thrive where expectations are high and impact is real.
There are days that the job is hard, but I think the reward outweighs how hard the job is. The reward of seeing people smile, seeing people come to the front desk and say, ‘thank you guys for everything you do –you’ve really helped me for the day.’
First Step is a great place to come if you truly want to feel like you’re making a difference. It’s really awesome coming to work everyday knowing that I’m valued and that I’m cared for and that not just my work life is important but overall.
Not only does First Step invest so much in their clients and wraparound services to set them up for success, but they do the same with employees. They give us generous time off and really encourage good like work-life balance which is so needed in this field.
I work at First Step House because I feel valued and feel like I’m giving back to my community.
The things I like most about First Step House and my job are that I get to see clients come into the building with no hope at all, and I get to watch them go from no hope to having all the hope in the world, a place to live, a job, and having a fresh life.
If you want your work to mean something, you’re in the right place.
Join a team that shows up for each other and the people we serve.
